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Media Alert: Adobe Named a Leader in 2020 Gartner Magic Quadrant for Multichannel Marketing Hubs

Monday, May 18, 2020 09:00 AM

Adobe Positioned Highest Overall for Ability to Execute and Furthest Overall for Completeness of Vision

SAN JOSE, Calif. — Adobe (Nasdaq:ADBE) today announced that the company has been named a Leader by Gartner, Inc. in the 2020 “Magic Quadrant for Multichannel Marketing Hubs” research report. This recognition marks the third straight year of Adobe being positioned in the Leaders quadrant. As one of 19 vendors evaluated, Adobe was positioned highest overall for ability to execute and furthest overall for completeness of vision. 

“Consumers dictate when, where and how they want to engage with a brand, and they expect each interaction to feel relevant and compelling,” said Sunil Menon, senior director, product marketing, Adobe Experience Cloud. “With Adobe Campaign, brands can intelligently connect customer engagements across multiple touchpoints to anticipate needs and ultimately deliver more contextual, personal experiences."

According to the report, “Gartner defines the multichannel marketing hub as a technology that orchestrates a company’s communications with and offers to customer segments across multiple channels. These include websites, mobile, social, direct mail, call centers, digital advertising and email.”

Adobe Campaign, the company’s multichannel campaign management offering helps brands manage and enrich customer profiles from real time customer data gathered from Adobe Experience Platform, other Adobe Experience Cloud applications and enterprise data sources. With this profile, brands can orchestrate campaigns across online channels like email, web and mobile, as well as offline channels like direct mail. Additionally, with Journey Orchestration, brands can connect customer touchpoints to deliver a truly individualized experience, increasing loyalty and ultimately driving higher revenue.

A complimentary copy of Gartner, Inc. May 12, 2020 “Magic Quadrant for Multichannel Marketing Hubs” research report is available here, and a blog post can be viewed here.

Source: Gartner, “Magic Quadrant for Multichannel Marketing Hubs,” Noah Elkin, Benjamin Bloom, Mike McGuire, Colin Reid, Joseph Enever, 12 May 2020.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Adobe Experience Cloud

In the experience economy, every business must be a digital business and Adobe Experience Cloud is the global leader for powering digital businesses. With solutions for data and insights, content and personalization, customer journey management, commerce and advertising, Adobe Experience Cloud is driving Customer Experience Management (CXM) across both B2B and B2C for companies of every size. Adobe Experience Platform – the foundation of Adobe Experience Cloud – is the industry’s first purpose-built CXM platform, enabling personalized customer experiences in real-time at scale.

About Adobe

Adobe is changing the world through digital experiences. For more information, visit

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