Adobe Document Cloud Integrations Introduced with Box and Microsoft OneDrive
The accelerating pace of digital transformation has raised consumer
expectations to unprecedented levels, and is causing every organization
to rethink how they engage with their customers. According to a recent
survey by IDC¹, 72 percent of businesses reported that improving
document processes would increase customer satisfaction, yet 80 percent
of those processes still rely on paper. Companies focused on great
experiences can no longer afford to be mired in document processes that
are slow and inefficient. Their customers need and want a better way.
Adobe (Nasdaq:ADBE) today unveiled the first integration between Adobe
Sign and Adobe Marketing Cloud, eliminating the cost and frustration of
manual, paper-based process for enrollment, onboarding and servicing
across the customer journey. Adobe Sign (formerly Document Cloud eSign
services) features an upgraded and modernized mobile app experience, and
works seamlessly with Adobe Experience Manager (AEM) Forms - a key part
of Adobe Marketing Cloud - helping organizations to go completely
digital with anything from credit card applications to government
benefit forms or medical forms. And building on widespread adoption in
Europe, Adobe is rolling out new data centers and meeting the most
stringent legal requirements in the EU, part of a global expansion that
will continue through 2016.
Adobe also announced new Document Cloud storage integrations with Box
and Microsoft OneDrive, which make it easier to access and work on PDF
files from anywhere, as well as new features for Adobe Acrobat DC
subscribers, delivering on the promise of ongoing innovation and value
through Document Cloud.
“Every company and organization should be laser-focused on delivering
the best customer experience possible, and the best experience does not
involve paper,” said Bryan Lamkin, executive vice president and general
manager, Digital Media at Adobe. “Today we further strengthen the value
that Adobe Document Cloud and Adobe Sign bring to our global customers
as the only complete solution that transforms paper-based transactions
into 100 percent digital workflows.”
At the heart of Document Cloud is Acrobat DC, the world’s best PDF
solution; Adobe Sign, the leading e-signature solution that allows
anyone to electronically sign and send documents from any device; and
powerful companion mobile apps. More than six billion digital and
electronic signature transactions are processed through Document Cloud
each year, including global businesses like AmerisourceBergen,
MasterCard, The Royal Bank of Scotland and Verizon, which rely on
Document Cloud and Adobe Sign for fast, secure and mobile e-signatures.
“At Royal Bank of Scotland, we put our customers’ experience first when
rolling out new services to make their lives a little easier,” said,
Ankit Chhajer, Digital Lead – Customer Experience and Sales Innovation,
Royal Bank of Scotland. “Building on our broad adoption of Adobe
Marketing Cloud, we are now turning to Adobe Document Cloud and Adobe
Sign to create an elegant, hassle free customer experience that rivals
none other.”
Introducing Powerful New Capabilities with Adobe Sign
Adobe Sign is the fast, easy, secure way to bring trusted e-signatures
to every organization and department including HR, sales, IT, legal and
procurement, to name a few. New functionality includes:
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Transforming digital experiences – The integration between
Adobe Sign and Experience Manager Forms turns complex, form-based
processes into simple, engaging, mobile-optimized digital experiences
across the entire customer journey. This includes how a person
discovers the right form that they need, fills it out easily and
successfully on any device, electronically signs it, and gets status
updates once it is submitted. Using the integration between Adobe Sign
and Adobe Marketing Cloud, organizations can provide responsive,
adaptive experiences, enable personalization to continually improve
the user experience with Adobe Target, and analyze and optimize
performance with Adobe Analytics. Government, financial services and
healthcare are just a few of the industries that will benefit from
this service.
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Furthering global e-signature and digital signature adoption –
Building on widespread adoption in Europe, and as part of a global
rollout, new data centers are now live in the EU. With a secure,
standards-based approach, Adobe Sign meets the most stringent legal
requirements so European organizations can go digital in compliance
with eIDAS, the new EU signature regulation set to take effect in July
2016.
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Delivering enhanced mobile signing – Sending, tracking and
managing documents on tablets and smartphones is now easier than ever
with the Adobe Sign app for iOS and Android (formerly Adobe eSign
Manager DC). An updated dashboard and improved send for signature
workflow enable users to be even more productive on any device.
Rapidly Expanding Document Cloud Partner Ecosystem
Adobe is focused on enabling people to use Document Cloud with solutions
they already use as part of their day-to-day work. Document Cloud
already offers integrations with industry leaders like Apttus, Dropbox,
Salesforce, Workday,
and more. Adobe today is unveiling integrations with best-in-class cloud
storage providers Box and Microsoft, along with new and expanded Adobe
Sign integrations that span key business solutions and workflows.
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Box – New offerings integrate Acrobat DC, Acrobat Reader and
Adobe Sign with Box to simplify document workflows, as well as
e-signature processes for enterprises. Whether users start from Box or
Adobe, with just a few clicks they will be able to view and edit PDFs
without any downloading, and ensure that the latest version is
automatically secured in Box. Additionally, users can open Box files
directly in Adobe Sign to provide an electronic signature on important
contracts and paperwork, centralizing all updates in Box and
streamlining the approval process. [Read
the press release]
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Microsoft OneDrive – New integration with Acrobat DC, Acrobat
Reader and Microsoft OneDrive allows organizations to access and work
on PDF files stored in OneDrive directly from within the Adobe apps.
With a few clicks in Acrobat on the desktop, users can view and work
on PDF files stored in OneDrive while ensuring documents always remain
synced. In addition, iOS users can access PDFs in OneDrive from the
Acrobat Reader mobile app via the universal document picker, enabling
them to work with PDF files anywhere.
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Salesforce – The latest release of Adobe Sign significantly
improves a user’s experience. Expected to be available in beta in May
2016, the update features the enhanced Salesforce Lightning user
experience across any device, plus support for customizing the app
with the drag-and-drop interface of Salesforce Lightning
Components—while also providing compelling new features like signing
groups and hybrid signing order. SteelBrick, recently acquired by
Salesforce, also has an existing integration with Adobe Sign for
helping speed the Configure Price Quote (CPQ) process.
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Adobe Sign Ecosystem Momentum – Many new and updated
integrations significantly expand the Adobe Sign ecosystem across
common enterprise solutions—such as business process automation,
contract lifecycle management and enterprise resource planning—and
include Advanced Software Concepts (ASC), Buildium, McKesson Contract
Manager, Namely, Oracle, SciQuest, SpringCM, and ThinkSmart.
Ongoing Innovation with Subscription to Acrobat DC
At the heart of Document Cloud, a subscription to Acrobat DC delivers
instant access to new features and enhancements as soon as they’re
available. Today, Adobe introduced:
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Updated tools for everyday use – Modernized commenting and
annotation tools are now fully updated with an intuitive,
touch-friendly interface that makes it easier than ever to give and
get fast, clear feedback; a highlighter pen can now markup scanned
documents without the need for optical character recognition (OCR);
and paper-to-digital workflows like scanning are now optimized to
deliver the best results.
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Unrivaled accessibility – Adobe is adding critical menu and
dialog updates to enhance the experience for users with visual
impairments who rely on Acrobat DC to work with PDFs. The Home view
and Save As options can now be read aloud by screen readers for
greater accessibility.
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Streamlined deployment – Adobe team and enterprise customers
can now deploy and update Acrobat DC with Creative Cloud apps using
the Adobe Creative Cloud packager.
Helpful Links:
Pricing and Availability
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The new Adobe
Sign capabilities are expected to be available to customers in May
2016.
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The new Acrobat features will be automatically available to
subscribers of Acrobat DC in May 2016. Find
out more.
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The ability to add a Box account to Acrobat DC and Acrobat Reader on
desktop is expected by the end of May 2016. The ability for Acrobat
Reader mobile users on iPhone and iPad to select Box as their
preferred cloud service from the iOS document picker is expected by
the end of June 2016. Initial access to Acrobat DC and Adobe Sign from
the Box website is expected by the end of May 2016, with deeper
integration expected by fall 2016.
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The ability to add a OneDrive account to Acrobat DC and Acrobat Reader
on desktop, and the ability for Acrobat Reader mobile users on iPhone
and iPad to select OneDrive as their preferred cloud storage provider
from the iOS universal document picker, is expected by the end of June
2016.
¹IDC InfoBrief, sponsored by Adobe, Business Transformation Through
Smarter Document Workflows, April 2016.
About Adobe
Adobe is changing the world through digital experiences. For more
information, visit www.adobe.com.
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Adobe
Steve Ballerini, 415-832-2234
sballeri@adobe.com
or
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