Adobe’s Statement Regarding the Department of Justice Settlement

“Adobe’s mission is empowering everyone to create. To support that mission, we are committed to delivering the best products alongside flexible offerings that meet the diverse needs of our customers. Our subscription model was designed to accelerate innovation while making our technology more accessible — enabling us to deliver continuous updates, cloud-based features and new services at a more affordable price.

Today, Adobe offers a wide range of options across its products so customers can choose the plan that works best for them. We have always prioritized giving our customers the flexibility to choose the plan that best fits their needs, timeline and budgets. This includes offering multiple types of plans where customers can choose between lower upfront costs and maximum flexibility.

We are transparent with the terms and conditions of our subscription agreements, have a simple cancellation process and clearly disclose the details of our plans, which we carefully crafted to maximize value and benefits to our customers. In recent years, we have made our sign-up and cancellation processes even more streamlined and transparent.

We have now finalized a settlement agreement with the Department of Justice that will bring to an end the litigation filed in June 2024 related to our disclosure and subscription cancellation practices. While we disagree with the government’s claims and deny any wrongdoing, we are pleased to resolve this matter. We have agreed to provide $75 million worth of free services to customers that qualify. We will proactively reach out to the affected customers once the appropriate filings with the Court are made and accepted. Additionally, we have agreed to a $75 million payment to the Department of Justice.

We look forward to continuing to build innovative tools and platforms that unleash creativity, productivity and personalized customer experiences." - Adobe