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Australia Post partners with Adobe to elevate digital customer experiences

July 24, 2025

SYDNEY, Australia – July 24, 2025 – Australia Post has partnered with Adobe to strengthen its digital capabilities to provide more personalised and seamless experiences for customers.

The partnership will accelerate Australia Post’s customer experience transformation by using data and AI to tailor digital interactions, improve how customers engage with services and make operations more efficient.

The CEOs of both companies met at Adobe's United States headquarters to celebrate the partnership.

Shantanu Narayen, Chair and CEO, Adobe and Paul Graham, Group CEO and Managing Director, Australia Post

Australia Post Executive General Manager, Enterprise Services, Michael McNamara, said the partnership is designed to better serve the changing needs of customers and communities across Australia.

“As we continue to transform our digital customer experience and modernise ecommerce operations, we are investing in technology that helps us connect more meaningfully with our customers.

“By using AI and real-time data, we can better understand what customers need, tailor services to suit them, and make every interaction simpler and more efficient. This partnership is about delivering personalised experiences that meet customers’ expectations, wherever they are, while ensuring we stay competitive in a rapidly evolving ecommerce landscape,” Mr McNamara said.

Australia Post will leverage the full capabilities of Adobe to unify creativity, marketing and AI to deliver personalised customer experiences at scale. This means Australia Post customers will receive tailored digital interactions aligned to their needs and preferences, helping them complete transactions quickly and easily. It will also drive more agile operations internally by connecting its creative and marketing teams in streamlined content production workflows and activate generative AI to scale the production of standout content for digital marketing and ecommerce.

Adobe Digital Experience Business President, Anil Chakravarthy, said Adobe is proud to support Australia Post’s transformation agenda.

“Australia Post is on a transformative journey that not only ensures the organisation thrives in a rapidly changing ecommerce delivery marketplace but also has the digital capabilities that underpin generational success.

“It’s about reimagining the digital experience and delivering value in new ways, with a comprehensive set of applications and services specifically designed to address the modern technology requirements of Australia Post. Together, we share a commitment to creating relevant and impactful experiences, creating value for customers and communities alike,” Mr Chakravarthy said.

The partnership reflects Australia Post’s ongoing commitment to customer-centric innovation and its focus on creating value for communities through inclusive and accessible digital services, delivered across one of the country’s most extensive and far-reaching networks.

The Adobe partnership builds on a series of recent strategic technology collaborations as Australia Post continues to modernise its operations and enhance the way it serves customers.

About Australia Post

As Australia’s postal service for more than 215 years, we’re at the heart of every community. Last financial year we delivered more than 2.3 billion items to 12.7 million delivery points. Australia Post has one of the largest retail networks nationally, with more than 4,000 Post Offices. Australia Post employs people of all ages, genders, and abilities in our extended workforce of more than 64,000 team members, reflective of the diverse communities we operate in. We are proud to be included in the inaugural Indigenous Employment Index with 3% of our workforce identifying as Aboriginal or Torres Strait Islander and we are one of the largest Australian employers to be certified as a Disability Confident Recruiter.

About Adobe

Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.

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